Shipments and returns

Your pack shipment

Packages are generally dispatched within 24h after receipt of payment and are shipped via My Hermes with tracking and drop-off without signature. If you prefer delivery by My Hermes Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Delivery for United Kingdom. For other destination please contact us on:

Orders placed before 10 a.m. will be dispatched the same day. Orders placed after 10 a.m. may not be dispatched until the following day. Please allow 24 h from time of dispatch for the delivery. It is not possible to guarantee delivery on Saturdays, Sundays, Bank holidays, Christmas Day, New Year’s Day or any other national or bank holidays.

Packages are different sized and your items are well-protected.