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Terms and conditions

 

Terms and Conditions

 

Acknowledgment and acceptance of Terms and Conditions
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Gym Supplements Online LTD reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Images and Pricing
Please note that whilst every effort is made to accurately portray the items shown on the Power Body website, variations may occur. All images represent an accurate portrayal of its stock at time of publishing, but are subject to change without notice. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification.
In cases where the product you ordered is then discounted through Deal of the Week (after your purchase) we cannot refund the difference between your original order price, and the new discounted price. You may request any product for Deal of the Week through our Facebook, Twitter or Forum. All requests will be considered for Deal of the Week.

Product Descriptions
Gym Supplements Online LTD and its associates attempt to be as accurate as possible. However, Gym Supplements Online LTD does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Gym Supplements Online LTD itself is not as described, your sole remedy is notify Power Body Nutrition Ltd. within 24 hours from receiving the product and return it in unused condition.
If for some other reason the customer would like to return the product the customer is obligated to notify Power Body Nutrition within 5 working days.

All information supplied has NO WARRANTY whatsoever.
Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this site is complete and/or accurate.  We are not nor do we claim to be health care professionals, therefore please consult your doctor before taking any supplements, especially if you have any existing medical conditions. The Gym Supplements Online LTD will not be liable for any outcomes, loss and damages from using any information or products whatsoever on or linked to this website.

Children
Gym Supplements Online LTD does not sell products for purchase by children. We may sell children’s products for purchase by adults. If you are under 18, you may use Gym Supplements Online LTD only with the involvement of a parent or guardian.

International Shipping
The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don’t allow us to insure shipments within their borders.

Our right of cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

 

Delivery and returns

 

Gym Supplements Online LTD knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. Information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy. This notice describes our privacy policy. By visiting Gym Supplements Online LTD you are accepting the practices described in this Privacy Notice.

What personal information does Gym Supplements Online LTD store?
The information we learn from customers helps us personalise and continually improve your shopping experience at Gym Supplements Online LTD. Here are the types of information we gather:

Information you give us: any information you enter on to our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website.

What are Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

E-mail Communications?
To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mails from us, other than order notifications and receipts, please notify us in the additional information section of your order form.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. It is important for you to protect against unauthorized access to your password and to your computer.

We are not involved in the selling, trading, or alternative unauthorised use of personal information. We promise that we will not pass on any of your personal details to any other organisations.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Conditions of Use, Notices, and Revisions
If you choose to visit PowerBody.co.uk, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contacts” link on the menu, and we will try to resolve it.

Returns Policy

You the customer must contact us at The Gym Supplements Online LTD within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost. If for any reason at all you simply change your mind and wish to have you order refunded you will be charged a £2 refund transaction fee plus the cost of shipping if we have already sent it out you. Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by email. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of Gym Supplements Online LTD no additional charges shall be the responsibility of our customers.

Product Returns

Non-defective products can be returned within 14 Days of invoice, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost we paid to ship the product to you. The shipping charge will not be applicable in the event an incorrect item was shipped. All items purchased from Gym Supplements Online LTD are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product exchange
We will gladly exchange our products, providing they return to our store within 14 Days of invoice and are in the same condition which they left. The costs for the shipping to return the parcel to PowerBody.co.uk, will be covered by the customer and the costs for the replacement to be sent out would also need to be covered by the customer.

International Shipping

The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don’t allow us to insure shipments within their borders.

Delivery Time

Power Body Nutrition Ltd. does not take any responsibility for any other loss an order undelivered on time may cause.

Complaints Procedure

 

At Gym Supplements Online LTD our aim is to provide a high level of service at all opportunities. Our customers feedback is very important to us and helps to ensure we are constantly meeting their needs.

If for whatever reason you are unhappy about the service you have received and would like to complain to us then we will be more than happy to deal with your request.
We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Your account manager is your first point of contact for all complaints and this can be done by either telephone or email. We will acknowledge all emailed complaints within 3 working days and aim to resolve all issues within 2 working days of receipt.

Please ensure that you give as much detail as possible when making the complaint so that we are able to assist you as best possible.
If your account manager is not able to resolve your complaint at the first point of contact, they will escalate your issue to their line manager who will then take ownership of the complaint.
In the unlikely event you are still not satisfied that your complaint has been fully resolved the line manager will further escalate to the General Manager who will make a final ruling on the case.
We aim to resolve all complaints within 28 working days. If this is a complex issue and may take longer to resolve, we will inform you and keep you updated throughout.

 

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